Support

Services

Traditional approaches to solution support often lag any emerging problem: if it isn’t broke, don’t fix it.  Not with National Time Systems.  Instead, we use proactive management and monitoring to stop issue before they become a headache for you.

We have a tactical outline for dealing with both program and environment problems.  Rely on our Support Services to:

• Support end user questions
• Manage pay code translations and references for new time clocks and cost centers
• Update pay rules and adhere to new collective bargaining agreements
• Monitor systems performance for data collection or time clock polling failure
• Maintain databases with performance tuning and reference table updates